Privacy Policy

1. Who are we?

We are Bitvia, a crypto investment and wallet platform operated by Fortex Technologies Inc. Our goal is to make digital asset engagement simple, secure, and rewarding for users worldwide. Through Bitvia, we offer blockchain-based services including deposits, rewards, referral programs, and automated crypto handling tools.

2. How do we collect your data?

We collect your data in several ways. You provide data directly when you register on Bitvia, input your wallet address, or interact with our features. We also automatically collect data through your device when you visit our site—such as IP address, browser type, and activity on our platform. Additionally, when you contact support or perform actions like withdrawals, more information may be recorded for security and service purposes.

3. What data do we collect?

Bitvia collects both personally identifiable and non-identifiable information. This includes your email address, wallet address, IP location, browser/device data, transactional activity (deposits, withdrawals, bonuses), referral links and rewards, and any communications you have with our support team.

4. How do we use your data?

Your data is used primarily to deliver and improve the services we offer. We use it to manage your account, authenticate you (e.g., via OTP), process deposits and withdrawals, deliver team and referral bonuses, and maintain transaction histories. Additionally, we may use your data to detect suspicious activity, respond to inquiries, or send important platform updates and announcements.

5. What are our purposes and legal basis for collecting your personal data?

We collect and use your data for several lawful reasons. This includes fulfilling our contract with you (such as providing your digital wallet services), complying with regulatory obligations (like anti-money laundering), securing our platform from abuse, and delivering a seamless user experience. When legally required, we also rely on your consent—especially for sending marketing communications or using cookies.

6. With whom do we share personal data?

We may share your data with trusted third-party service providers who support our platform. This includes infrastructure services (e.g., cloud hosting), email and OTP services (e.g., SMTP providers), analytics platforms, and payment processors. Where required by law, we may share data with government authorities or compliance agencies. We never sell or rent your personal data to third parties.

7. For how long do we retain your personal data?

We retain your data for as long as it’s necessary to fulfill the purposes outlined in this policy. If you maintain an active Bitvia account, we keep your data securely. Once your account is closed, some data may still be retained for legal, regulatory, or legitimate operational purposes (such as financial audits or fraud prevention) based on required timelines.

8. How do we transfer your data?

If your data is transferred outside your country of residence, we ensure it’s protected under applicable laws. Transfers may occur to countries where our service providers operate, but we implement strong safeguards—such as encryption, secure protocols, and where required, standard contractual clauses—to ensure the same level of protection.

9. Security

We take your security seriously. Bitvia uses industry-standard technologies such as SSL encryption, server-side firewalls, and authentication protocols to protect your information. We routinely assess vulnerabilities and restrict access to personal data to only those team members and systems that need it. However, as with any system, no method of digital transmission is ever entirely immune from risk.

10. Contact Us

If you have questions, requests, or concerns about how we handle your personal data or this Privacy Policy, feel free to contact us. You can reach us at support@bitvia.org